Are you A Bit Puzzled?

Have you ever tried an escape room? We’ve got you
covered on everything you need to know before setting
foot into one of our awesome escape games.

Prices, booking, gift cards

How much does an escape room at Escape City cost?

The price is per group and room and the same every day: 2 players CHF 99, 3 players CHF 135, 4 players CHF 164, 5 players CHF 190, 6 players CHF 210. With six players that is CHF 35 per person.

Can two people play, and what does it cost?

Yes, all six rooms work for two players; the room costs CHF 99. Two players solve every puzzle themselves, so it is the most intense way to play.

We are more than 6 people. Is that possible?

Yes. A maximum of 6 people play per room, but our six rooms run in parallel, so up to 36 players at the same time. The bar & lounge seats around 100, and a meeting room can be booked separately.

How do I book and pay?

You book online via the room pages and pay directly when booking, several rooms at once if you like. Gift cards are redeemed during booking. For events with apéro, cake or meeting room use the request form on the event pages.

Which payment methods do you accept?

Online you pay directly when booking; on site at the bar by card, contactless or cash. We accept all common payment methods.

Are there discounts, e.g. for students, kids or groups?

No. The price is the same for everyone: CHF 99 for 2 up to CHF 210 for 6 players, whether students, kids, companies or multiple bookings. It only gets cheaper per head the bigger the team, from CHF 35 per person with 6 players.

Can I cancel or reschedule?

Room bookings: free of charge up to 48 hours before the slot, up to 4 hours before in exchange for a voucher of the same value, later or in case of no-show the full price is due. Events and corporate bookings: free up to 7 days before, 7 to 3 days before 50 percent, under 3 days 100 percent. Details are in our terms and conditions.

How does the gift card work?

Gift cards are available for 2 to 6 players (CHF 99 to CHF 210), arrive by e-mail within minutes and are valid for all six rooms. The recipient picks room and time online.

Age, kids and families

Is there an age limit?

The minimum age is 12. Children under 12 play only accompanied by an adult in the room; the adult counts as a full player and is charged the regular price. For The Ring we recommend an age of 16 and up.

Is there a room for children from 8?

Yes. Children from 8 play together with an adult in the room. Ninja Turtles, Titanic and Star Wars are the rooms we recommend for younger players.

Which room is suitable for children and kids' birthdays?

Ninja Turtles (difficulty 6 of 8), Star Wars (5 of 8) and Titanic (4 of 8) are our family rooms; Titanic is the gentlest start. The Ring is a horror room and not suitable for children. Packages with cake and a lounge for parents are on the kids' birthday page.

Are the rooms scary for children?

Ninja Turtles, Titanic and Star Wars are our family rooms and have no jump scares. Houdini is demanding but not scary. Resident Evil has no jump scares either, but is set in a dark thriller setting with blood; younger children may find it frightening. The Ring is a horror room and not suitable for children.

Can parents wait on site?

Yes. Parents sit in the bar & lounge with around 100 seats while the kids play. Free parking is in front of the building.

Horror, fear and limits

How scary is The Ring?

The Ring is our horror room with darkness and jump scares, difficulty 7 of 8. We recommend it from 16 and only for players who enjoy being scared. All other rooms are adventure, thriller or family rooms.

Can we leave the room at any time?

Yes, at any time. The game master follows your game via camera and audio and opens the door immediately if you want; one word is enough. Nobody is in the room against their will.

Is an escape room possible with claustrophobia?

Our rooms are themed but not cramped, the door opens at any time and the game master is always reachable. If in doubt start with Titanic or Ninja Turtles and tell the game master before the game.

Can I play an escape room while pregnant?

In general, yes: our puzzles require no physical strength and you can leave the room at any time. We advise against the horror room The Ring, which has jump scares. If in doubt, give us a quick call.

How it works

How long does a game take, and when should we arrive?

Playing time is 60 minutes plus a short briefing. Please arrive 15 minutes before the start; our schedule is tight because the rooms are booked back to back.

What happens if we don't escape in time?

We give hints so that you get through. If the time runs out, the game master shows you the last steps. You can leave the room at any time.

What should we do if we get stuck?

Ask for a hint. The game master follows the game and is available for questions at any time.

Do I need special skills, or must I know the movie?

No. Physical strength and prior knowledge are not needed, not even of the movie a room is based on. Creative thinking, logic and teamwork are what count.

Which language is the game played in?

All six rooms can be played in English or German. Tell us your preferred language when booking.

What is not allowed in the escape room?

Physical force is never needed and not allowed. Please do not bring bags, torches or tools into the room; phones stay in your pocket. Puzzles must not be photographed or filmed. Your own food and drinks, as well as alcohol and drugs before the game, are not allowed.

Do I need special clothing or shoes?

No. Dress as you would for the cinema, as long as you can move comfortably.

Can we play several rooms in a row?

Yes. Book two rooms back to back online, or split a larger group across several rooms at the same time and compare times at the bar afterwards.

Is there anything to win?

No cash or material prizes. You get the experience, your time on the board and the comparison with the other teams at the bar.

Companies and groups

How many people can play at a team event?

Up to 36 people at the same time in six rooms, in teams of 2 to 6. Larger groups up to 60 play in two rounds; the bar & lounge seats around 100.

Can we pay by invoice and is there a meeting room?

Yes. Corporate events are billed by invoice with one contact person. The meeting room with whiteboard and TV is available for half or full day (CHF 240 / 480).

Is Escape City suitable for a Christmas party?

Yes. Apéro with snacks, apéro with pinsa, apéro riche or flying dinner follow the game in the lounge. Book December dates early.

Celebrations

Can we celebrate a birthday and order a cake?

Yes. The birthday packages include prosecco, a cake from Confiserie Bachmann (order 4 days ahead) or an apéro with snacks or pinsa. Table reservation is included. Your own food, drinks or cakes may not be brought along; you order the cake from us.

Does Escape City work for a bachelor or bachelorette party?

Yes. Packages with prosecco or beer, welcome shot and snacks or pinsa; open until 01:30 on Fridays and 02:00 on Saturdays.

Is an escape room a good date idea?

Yes, especially as a pair: 60 minutes of solving puzzles together, then a drink at the bar. Titanic and Star Wars are the favourites for couples.

Location, directions, opening hours

How do I get to Escape City, and is there parking?

Bernerstrasse Nord 208, 8064 Zurich-Altstetten. Free parking on site. By public transport: the Bändliweg stop is a 1-minute walk, Zurich Altstetten railway station about 8 minutes.

How far is it from Zurich main station?

About 15 minutes door to door by S-Bahn to Altstetten. From Winterthur about 30 minutes by car or train, from Dietikon about 10 minutes.

What are the opening hours?

September to May: Mon, Tue, Thu 16:00–23:00, Wed 13:30–23:00, Fri 16:00–01:30, Sat 10:00–02:00, Sun 10:00–23:30. June to August: Mon–Thu 17:30–23:00, Fri 17:30–01:30, Sat 10:00–02:00, Sun 10:00–23:30.

Is Escape City accessible?

Yes. The entrance, toilets and lounge are wheelchair accessible, and all six rooms can be played in a wheelchair. Just let us know when booking and we will prepare everything.

Question not answered? Call 044 431 10 27 or write to hello@escapecity.ch.

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General Terms and Conditions Escape City GmbH

1. Scope

These General Terms and Conditions (hereinafter “GTC”) govern the contractual relationships between Escape City GmbH (hereinafter “Escape City”) and its customers (hereinafter “Customer”) and their game participants (hereinafter “Participants”) and are an integral part of each individual contract between the Customer, his Participants and Escape City (hereinafter “Contract”). Individual contractual provisions remain reserved and take precedence over any contradictory provisions in these GTC.

2. Services

Escape City offers so-called Real Live Escape Rooms (“Escape Rooms”) in Zurich, in which the Customers and their Participants must solve various puzzles together within a certain time. In addition, Escape City offers the organization and implementation of customized private or corporate events in combination with the Escape Rooms. For more info, please visit <https://escapecity.ch/de/corporate-events/> or contact us. The exact scope of Escape City’s services is determined by the Contract between the Customer and Escape City.

3. Conclusion of Contract and cancellation of services

3.1 Online Escape Room Bookings
Customers can book and pay for one or more Escape Rooms directly online via the Escape City’s website <https://escapecity.ch/de/>. With the online payment, the Contract regarding the booked Escape Room, the selected number of Participants as well as the intended game duration for the Escape Room is legally concluded between the Customer and Escape City.
The Customer can cancel an online Escape Rooms booking free of charge up to 48 hours before the booked date and up to 4 hours before the booked date against receipt of a voucher in the same amount as the paid service. In case of later cancellation or no-show, the Customer will owe the full price for the booked services and will not be entitled to any refund.
Any reimbursement of the price will be made in principle in the same way in which the payment was made.
3.2 Customized private or corporate events
In the case of customized private or corporate events in combination with the Escape Rooms, the Contract is concluded when the Customer accepts the offer made by Escape City verbally or in writing, or when the parties sign the Contract concerning the organization and execution of the event. The Customer undertakes to inform Escape City at least 7 days before the event of the definitive number of Participants on the basis of which the definitive invoice amount for the event will be calculated (number of Participants x price per Participant), unless the parties have agreed otherwise in an individual Contract.
After the conclusion of the Contract, the Customer may cancel a private or corporate event in writing up to 7 days before the event free of charge and against refund of any deposits or advances. In case of cancellation of the event less than 7 but more than 3 days before the event, the Customer owes Escape City for the resulting damage 50% of the agreed price for the event (confirmed number of Participants x price per Participant); in case of cancellation of the event less than 3 days before the event, the Customer owes Escape City for the resulting damage 100% of the agreed price for the event (confirmed number of Participants x price per Participant).
Any refund of deposits or advances shall be made in principle by the same method by which the payment was made.
3.3 Cancellation by Escape City
Escape City reserves the right to cancel accepted online bookings at any time. In this case, the Customer is entitled to a rebooking to another date or to another Escape Room, to receive a voucher in the amount of the paid price for the booked services or a refund of the price for the booked services.

4. Prices

For Escape Room bookings (<https://escapecity.ch/de/>) and voucher purchases (<https://escapecity.ch/de/gutscheine/>), the prices communicated on Escape City’s website at the time of booking or purchase will apply. Escape City reserves the right to correct errors in advertised and confirmed prices as errors become known. The prices published on the website refer to online payments and include applicable value added tax (VAT).

For customized private or corporate events in combination with the Escape Rooms, the prices according to the accepted offer or signed Contract between the parties apply. Unless otherwise agreed between the parties, all prices for customized private or corporate events in combination with the Escape Rooms are in Swiss francs (CHF) and exclusive of any applicable VAT.

5. Payment

When booking Escape Rooms as well as purchasing vouchers, payment of the purchase price is made online in advance upon conclusion of the Contract. Payment for the participation of additional Participants can also be made on site, whereby the maximum number of Participants per Escape Room may not be exceeded. If Escape Rooms are available, additional bookings can also be made on site.

In the case of customized private or corporate events in combination with the Escape Rooms, the Customer agrees to pay Escape City for the agreed services the remuneration according to the accepted offer or signed Contract. Unless otherwise agreed between the Customer and Escape City, the invoice is usually issued after the event has been completed. The payment deadline is 14 days after the invoice date.

In the event of non-payment, the Customer will automatically be in default after the expiry of the payment deadline without prior reminder and will owe Escape City default interest in the amount of 5%. Escape City reserves the right to claim damages.

6. Substitution / Involvement of third parties

Escape City provides the agreed services independently through its own personnel. However, Escape City is authorized to engage third parties as auxiliary persons (Hilfspersonen), in particular for the organization and execution of customized private or corporate events that are offered in addition to the Escape Rooms in Zurich, or to delegate the organization and execution entirely to third parties. When delegating services to third parties, Escape City is only liable for due diligence in the selection and instruction of the third party. The Customer agrees that Escape City does not have to disclose its existing agreements, orders, accounts, etc. with third parties.

7. Terms of use and participation

Customers and Participants before the age of 12 may only participate in the Escape Rooms with the consent of their parents or if accompanied by an adult, in which case the adult counts as a Participant.

Customers and Participants who are under the influence of alcohol or drugs may be denied access to the Escape Rooms. In this case, Escape City reserves the right to deny access to the Escape Rooms to the entire group, i.e., the Customer and the Participants. In the case of Customers or Participants who are under the influence of alcohol or drugs, Escape City has the right to cancel a booking in its entirety for the Customer and the Participants, without the Customer being entitled to a refund of the price. Furthermore, the legal regulations concerning the serving of alcohol to minors apply. Smoking as well as bringing and consuming own food and beverages are prohibited.

The Customer and the other Participants will be briefed in advance by Escape City staff 15 minutes before the start of the game about the game and safety regulations. Each Customer and additional Participants are required to arrive 15 minutes prior to the start of the game, to be present during the entire pre-game briefing, and to follow the instructions given by Escape City personnel. In the event of a late arrival of the Customer and/or the additional Participants, Escape City may reduce the booked game time for the Escape Room by the amount of the delay if this jeopardizes a subsequent booking. In the event of a delay of more than 15 minutes, Escape City has the right to cancel a booking entirely, without the Customer being entitled to a refund of the price.

The equipment, the Escape Rooms as well as the furniture and utensils in them must be treated with the utmost care and according to the instructions and returned properly. Any damage must be reported to Escape City immediately.

The making of film, sound and photo recordings of the Escape Rooms and game equipment, in particular the puzzles and routes, is prohibited, as is the copying of the puzzles and games. The game equipment, including all components of the premises and especially the solutions of the puzzles are protected works and are considered trade secrets of Escape City; their disclosure or publication is strictly prohibited.

Participation in the Escape Rooms is at the own risk of the Customer and its Participants. Persons suffering from claustrophobia, epilepsy, cardiovascular diseases or panic attacks are requested not to participate in the games. Such conditions must be discussed with Escape City in advance.

The Customer is fully liable for all damages to facilities and objects of the Escape Rooms caused by him and his Participants negligently or intentionally and he is obliged to compensate the damage caused by him or his Participants.

8. Warranty

All services provided by Escape City are performed with due care and to the best of its knowledge and belief. When involving third parties for the provision of its services, Escape City relies on reliable partners and selects them carefully. In relation to third parties, warranty claims exist only to the extent that Escape City itself can assert warranty claims against the third parties involved.

With respect to the Escape Rooms, Escape City warrants only that the Escape Rooms will conform to the specifications set forth on the website <https://escapecity.ch/de/> and will be in working order. If the Customer discovers a defect before or during the game in an Escape Room, he/she must notify Escape City immediately, otherwise he/she will lose any warranty claims. In the event of a defect, Escape City has the right to remedy the defect or, if the defect cannot be remedied within a reasonable period of time, to provide the Customer with another Escape Room or to refund the price for the service.

9. Liability

Escape City excludes any liability to the extent permitted by law and is liable for direct damages incurred by a Customer or his Participants in connection with the provision of the services only if such damages are proven to have been caused by gross negligence or intent on the part of Escape City. Claims for damages, regardless of their legal basis, are limited to the amount of the agreed or paid price. Escape City expressly excludes any further liability or obligation in connection with the provision of the services, in particular for indirect or consequential damages.

10. Intellectual property rights

All intellectual property, including but not limited to copyrights, trademarks, patents and ancillary copyrights in the products and services shall remain the exclusive property of Escape City during and after the termination of the services provided by Escape City.

Customers and their Participants are prohibited from any use, publication or making available of Escape City’s intellectual property, information, images, text, etc. to which Customer and their Participants gain access in connection with Escape City’s provision of the services, unless explicitly authorized by Escape City.

11. Privacy

The contractual relationship between the Customer and Escape City may lead to the collection and processing of personal data; the Customer is aware of this. Further details on data processing are published in Escape City’s privacy policy <[link]> applicable to the contractual relationship between the Customer and Escape City.

12. Changes to the GTC

These GTC may be amended by Escape City at any time. Between the Customer, his Participants and Escape City, the GTC in force at the time of the conclusion of the Contract between the Customer, his Participants and Escape City shall apply in each case.

13. Severability clause

Should any provision of the Contract or these GTC be or become invalid, this shall not affect the validity of the remainder of the Contract and the GTC. The invalid provision shall be replaced – with effect from the conclusion of the Contract – by a new provision which comes as close as possible to the invalid provision in its economic effect. The same shall apply to any loopholes in the Contract.

14. No assignment and no set-off

Except as expressly provided in the Contract or in these GTC, neither the Contract nor any rights or obligations hereunder may be assigned by the Customer without the prior written consent of Escape City.

Unless otherwise expressly provided in the Contract or in these GTC, the Customer waives his right to set off any claim against Escape City.

15. Formal requirements

Amendments or supplements to Contract concluded between the Customer and Escape City require, subject to Art. 14 of these GTC, must be made in writing in order to be valid. This also applies to any waiver of the requirement of the written form. E-mails are deemed equivalent to the written form insofar as they explicitly indicate the intention of both parties to amend previously made agreements.

16. Language

In the event of any discrepancies between the German and the English text of these GTC, the German text shall prevail.

17. Applicable law / place of jurisdiction

All contractual relationships between Escape City and its Customers as well as Participants are governed exclusively by Swiss substantive law, excluding the Swiss Federal Act on Private International Law (IPRG) of December 18, 1987 and the United Nations Convention on Contracts for the International Sale of Goods (SR 0.221.211.1).

Unless mandatory statutory provisions prevail, the courts at Escape City’s registered office shall have exclusive jurisdiction. Escape City is free to prosecute Customers and Participants also before the competent court of their domicile or any other competent court.

Effective, 15.6.2023

Escape City GmbH
Bernerstrasse Nord 208
8064 Zurich

+41 44 431 10 27

hello@escapecity.ch


VAT. No. CHE-302.447.359