Privacy Policy Escape City GmbH

1. What is this privacy policy about?

Escape City GmbH (hereinafter also “we“, “us“) obtains and processes personal data relating to you or also other persons (so-called “third parties“). We use the term “data” here synonymously with “personal data”. Personal data means data relating to specific or identifiable persons (i.e., conclusions about their identity are possible on the basis of the data itself or with corresponding additional data). “Processing” means any handling of personal data, e.g., obtaining, storing, using, adapting, disclosing and deleting.

In this Privacy Policy, we describe what we do with your information when you use our website https://escapecity.ch/de/ (hereinafter “Website“), obtain our services or products, otherwise interact with us under a contract, communicate with us or otherwise deal with us. Where appropriate, we will inform you of additional processing activities not mentioned in this privacy policy.

If you transmit or disclose data about other persons such as family members, work colleagues, etc., we assume that you are authorised to do so and that this data is correct. By submitting data about third parties, you confirm this. Please also ensure that these third parties are informed about this privacy policy.

This privacy policy is designed to meet the requirements of the EU General Data Protection Regulation (“GDPR“), the Swiss Data Protection Act (“DSG“) and the revised Swiss Data Protection Act (“revDSG“), which comes into force on 1 September 2023. However, whether and to what extent these laws are applicable depends on the individual case.

2. Who is responsible for processing your data?

Responsible for the data processing described in this privacy policy is:



Escape City GmbH
Bernerstrasse Nord 208
8064 Zurich



+41 44 431 10 27



hello@escapecity.ch

If you have any questions about this privacy policy or other data protection concerns and/or wish to exercise your rights under section 9, you can contact us at the addresses above.

3. What data do we process?

We process different categories of data about you. The main categories are as follows:

  • Technical data: When you use our website or other electronic offerings, we collect the IP address of your end device and other technical data (e.g., MAC address of the smartphone or computer, operating system used, host name of the accessing device, time of server request) to ensure the functionality and security of these offerings. This data also includes logs in which the use of our systems is recorded. We generally retain technical data for [6] months. In order to ensure the functionality of these offers, we may also assign an individual code to you or your end device (e.g., in the form of a cookie, see section 5). The technical data in itself does not allow any conclusions to be drawn about your identity. However, in the context of the processing of contracts, they can be linked with other data categories (and thus possibly with your person).
  • Communication data: If you are in contact with us via the contact form, email, telephone, letter or other means of communication, we collect the data exchanged between you and us, including your contact details and the marginal data of the communication. If we record or listen in on telephone conversations or video conferences, e.g., for training and quality assurance purposes, we will specifically draw your attention to this. Such recordings may only be made and used in accordance with our internal guidelines. You will be informed if and when such recordings take place, e.g., by a display during the video conference in question. If you do not wish to be recorded, please inform us or end your participation. If you simply do not want your image to be recorded, please turn off your camera. If we want or need to establish your identity, e.g., in the case of a request for information made by you, we collect data to identify you (e.g., a copy of an ID card). We usually keep this data for [12] months from the last exchange with you. This period may be longer where this is necessary for reasons of proof or to comply with legal or contractual requirements, or for technical reasons. Emails in personal mailboxes and written correspondence are generally kept for at least [10] years. Recordings of (video) conferences and chats are usually kept for [24] months.
  • Master data: We use the term master data to refer to the basic data that we need, in addition to the contractual data (see below), to process our contractual and other business relationships or for marketing and advertising purposes, such as name, contact details and information e.g., about your role and function, your bank account(s), your date of birth and customer history. We process your master data if you are a customer or other business contact or are working for one (e.g. as a contact person of the business partner), or because we want to address you for our own purposes or the purposes of a contractual partner (e.g. as part of marketing and advertising, with invitations to events, vouchers, newsletters etc.). We receive master data from yourself (e.g., in the context of a request for a quote or the processing of a contractual or other business relationship) or from third parties, such as our contractual partners, and from publicly accessible sources, such as public registers or the Internet (websites, social media, etc.). We may also process information about third parties as part of master data. We generally keep this data for [10] years from the last exchange with you, but at least from the end of the contract. This period may be longer if this is necessary for reasons of proof or to comply with legal or contractual requirements or for technical reasons. For pure marketing and advertising contacts, the period is usually much shorter, usually no more than [2] years since the last contact.
  • Contract data: This is data that arises in connection with the conclusion or processing of a contract, e.g., information about contracts and the services to be provided or provided, as well as data from the run-up to the conclusion of a contract and the information required or used for processing and information about reactions (e.g., complaints or information about satisfaction, etc.). We generally collect this data from you, from contractual partners and from third parties involved in the processing of the contract, but also from third party sources (e.g., providers of creditworthiness data) and from publicly accessible sources. We generally keep this data for [10] years from the last contractual activity, but at least from the end of the contract. This period may be longer insofar as this is necessary for reasons of evidence or to comply with legal or contractual requirements or for technical reasons.
  • Behavioural and preference data: Depending on our relationship with you, we try to get to know you and better tailor our products, services and offers to you. To do this, we collect and use data about your behaviour (e.g., whether and when you opened an email or location data when you use our website) and preferences. We do this by evaluating information about your behaviour in our area, and we may also supplement this information with information from third parties, including publicly available sources. Based on this, we can calculate, for example, the probability that you will use certain services or behave in a certain way. Some of the data processed for this purpose is already known to us (e.g., when you use our services), or we obtain this data by recording your behaviour (e.g., how you navigate on our website). We anonymise or delete this data when it is no longer meaningful for the purposes pursued, which may be between [2-3] weeks and [24] months (for product and service preferences) depending on the nature of the data. This period may be longer where necessary for evidential purposes or to comply with legal or contractual requirements, or for technical reasons. We describe how tracking works on our website in section 5.
4. For what purpose and on what legal basis do we process your data?

First and foremost, we process your data in connection with the provision of our services, communication with you and the conclusion, administration and processing of contractual relationships with our customers and other business partners as well as the operation of our website. We then process your data for marketing purposes and to maintain relationships, e.g., to send our customers and other contractual partners personalised advertising about our products and services. This may take the form of newsletters and other regular contacts (electronically, by post, by telephone), via other channels for which we have contact information from you, but also as part of individual marketing campaigns (e.g., events, competitions etc.) and may also include free benefits (e.g., invitations, vouchers etc.). You can refuse such contacts at any time (see at the end of this section 4) or refuse or revoke your consent to be contacted for advertising purposes.

We may also process your data for other purposes insofar as this is permitted by law and we have a legitimate interest in the corresponding data processing (e.g., market and opinion research, offering and further developing our services, guaranteeing our operation [in particular of the IT and our website] and asserting legal claims).

With your data (see section 3) we may automatically assess certain of your personal attributes for the purposes set out in this section 4 (“profiling”), if we want to determine preference data, but also to determine abuse and security risks, to carry out statistical evaluations or for operational planning purposes. For the same purposes, we can also create profiles, i.e., we can combine behavioural and preference data, but also master and contract data and technical data assigned to you, in order to better understand you as a person with your different interests and other characteristics.

In both cases, we pay attention to the proportionality and reliability of the results and take measures against misuse of these profiles or profiling. If these can have legal effects or significant disadvantages for you, we generally provide for a manual review.

Insofar as you have given us consent to process your data for certain purposes (e.g., registration to receive newsletters or consent to other regular contacts; consent to automated data processing, where applicable), we process your data within the scope of and based on this consent, insofar as we have no other legal basis and we require such a basis. Consent given can be revoked at any time, but this has no effect on data processing that has already taken place (see also point 9).

5. How do we use cookies and other technologies in connection with the use of our website?

On our website, we use cookies and similar techniques to identify your browser or device. Cookies are individual codes (e.g., a serial number) which our server or a server of our service providers or advertising contractors transmits to your system when you connect to our website and which your system (browser, mobile) accepts and stores until the programmed expiry time. With each subsequent access, your system transmits these codes to our server or the server of the third party. In this way, you are recognised even if your identity is unknown.

We use cookies so that we can distinguish access by you (via your system) from access by other users, so that we can ensure the functionality of the website and make the user experience more efficient.

You can deactivate cookies completely or partially at any time in the settings of your browser. If cookies are deactivated, you may no longer be able to use all the functions of our website.

In accordance with the law, we may store cookies on your device if they are absolutely necessary for the operation of our website. We need your permission to store all other types of cookies if you access our website from outside Switzerland. You can program your browser to block or deceive certain cookies or alternative techniques, or to delete existing cookies. You can also enhance your browser with software that blocks tracking by certain third parties. You can find more information about this on the help pages of your browser (usually under the keyword “data protection”) or on the websites of the third parties that we list below. Visitors who access our website from outside Switzerland can change or revoke their consent to cookies at any time on our website or in their browser settings.

A distinction is made between the following cookies (techniques with comparable functions such as fingerprinting are included here):

  • Necessary cookies: Some cookies are necessary for the website to function as such or for certain functions. For example, they ensure that you can switch between pages without losing information entered in a form. They also ensure that you remain logged in. These cookies are only temporary (“session cookies”). If you block them, the website may not work. Other cookies are necessary so that the server can save decisions or entries made by you beyond one session (i.e., one visit to the website) if you use this function (e.g., language selected, consent given, the function for automatic login etc.). These cookies have an expiry date of up to [24]
  • Statistics cookies: Statistics cookies help website owners understand how visitors interact with websites by collecting and reporting information anonymously.

We sometimes use Google Analytics or similar services on our websites. This is a service provided by third parties that may be located in any country in the world (in the case of Google Analytics, it is Google Ireland [based in Ireland], Google Ireland relies on Google LLC [based in the USA] as an order processor [both “Google”], www.google.com), with which we can measure and evaluate the use of the website (not on a personal basis). Permanent cookies set by the service provider are also used for this purpose. We have configured the service so that the IP addresses of visitors are shortened by Google in Europe before being forwarded to the USA and thus cannot be traced. We have switched off the “Data sharing” and “Signals” settings. Although we can assume that the information we share with Google is not personal data for Google, it is possible that Google can draw conclusions about the identity of visitors from this data for its own purposes, create personal profiles and link this data to the Google accounts of these individuals. If you have registered with the service provider yourself, the service provider also knows you. The processing of your personal data by the service provider then takes place under the responsibility of the service provider in accordance with its data protection regulations. The service provider only informs us how our respective website is used (no information about you personally).

We then use cookies and other tracking technologies in our marketing communications (e.g., marketing emails) that allow us to assess whether marketing emails have been opened, replied to or forwarded and links followed, etc. We also use Facebook, Instagram and Tripadvisor plugins on our website. When you interact with these platforms, the relevant information is forwarded and your visit is recognised by Facebook, Instagram or Tripadvisor.

  • Marketing cookies: We have an interest in targeting advertising, i.e., displaying it as far as possible only to the people we want to address. For this purpose, we may – if you consent – also use cookies that can be used to record the content accessed or contracts concluded. This enables us to display advertising that we can assume will interest you, on our website, but also on other websites that display advertising from us. These cookies have an expiry period of between a few days and [12] months depending on the situation. If you consent to the use of these cookies, you will be shown appropriate advertising. If you do not consent to these cookies, you will not see less advertising, but simply any other advertising.
6. Who do we disclose your data to?

In the course of our business activities and the processing of data in accordance with this privacy policy, we may – to the extent permitted by law and necessary – disclose data to trusted third parties (hereinafter “<strong>Third Party Recipients</strong>”) who process your data for us. In particular, these may be service partners of ours (e.g., IT service providers, third parties involved in the implementation or organisation of events, providers of support services).

The third-party recipients may be located in Switzerland or abroad. If the country in question does not offer adequate legal data protection, we ensure an adequate level of protection as provided for by law by using appropriate contracts (namely on the basis of the so-called standard contractual clauses of the European Commission) or so-called Binding Corporate Rules or rely on an exception provision. An exception may apply in particular in the case of legal proceedings abroad, but also in cases of overriding public interests or if the performance of a contract requires such disclosure, if you have consented or if it is a matter of data that you have made generally accessible and you have not objected to its processing.

7. How long do we process your data?

We process your data for as long as our processing purposes, the statutory retention periods and our legitimate interests in processing for documentation and evidence purposes require or storage is technically necessary. Further information on the respective storage and processing periods can be found for the individual data categories in section 3 and for the cookie categories in section 5. If there are no legal or contractual obligations to the contrary, we delete or anonymise your data after the storage or processing period has expired as part of our normal processes.

8. How do we protect your data?

We take appropriate technical and organisational security measures to maintain the confidentiality, integrity and availability of your data, to protect it against unauthorised or unlawful processing and to protect against the risks of loss, accidental alteration, unauthorised disclosure or access.

9. What are your rights?

Within the framework of the data protection law applicable to you and insofar as provided therein, you have the right to information, correction, deletion, the right to restrict data processing and otherwise to object to our data processing as well as to the surrender of certain data for the purpose of transfer to another body (so-called data portability). You also have the right to revoke your consent, insofar as our processing is based on your consent (see in particular section 4). However, when exercising your rights, please note that we reserve the right to assert the restrictions provided for by law, for example if we are obliged to retain or process certain data, have an overriding interest in doing so (insofar as we are entitled to rely on this) or require it for the assertion of claims. If you incur any costs, we will inform you in advance. Please note that the exercise of these rights may conflict with contractual agreements and may have consequences such as early termination of the contract or costs. We will inform you in advance if this is not already contractually regulated.

The exercise of such rights usually requires that you clearly prove your identity (e.g., by a copy of your ID card where your identity is otherwise not clear or cannot be verified). To exercise your rights, you can contact us at the address set forth in section 2.

In addition, every data subject has the right to enforce his or her claims in court or to lodge a complaint with the competent data protection authority. The competent data protection authority in Switzerland is the Federal Data Protection and Information Commissioner (http://www.edoeb.admin.ch).

10. Can this privacy policy be amended?

This privacy policy does not form part of any contract with you. We may amend this privacy policy at any time. The version published on this website is the current version.

Last updated: 14.6.2023

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Privacy Policy Escape City GmbH
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General Terms and Conditions Escape City GmbH

1. Scope

These General Terms and Conditions (hereinafter “GTC”) govern the contractual relationships between Escape City GmbH (hereinafter “Escape City”) and its customers (hereinafter “Customer”) and their game participants (hereinafter “Participants”) and are an integral part of each individual contract between the Customer, his Participants and Escape City (hereinafter “Contract”). Individual contractual provisions remain reserved and take precedence over any contradictory provisions in these GTC.

2. Services

Escape City offers so-called Real Live Escape Rooms (“Escape Rooms”) in Zurich, in which the Customers and their Participants must solve various puzzles together within a certain time. In addition, Escape City offers the organization and implementation of customized private or corporate events in combination with the Escape Rooms. For more info, please visit <https://escapecity.ch/de/corporate-events/> or contact us. The exact scope of Escape City’s services is determined by the Contract between the Customer and Escape City.

3. Conclusion of Contract and cancellation of services

3.1 Online Escape Room Bookings
Customers can book and pay for one or more Escape Rooms directly online via the Escape City’s website <https://escapecity.ch/de/>. With the online payment, the Contract regarding the booked Escape Room, the selected number of Participants as well as the intended game duration for the Escape Room is legally concluded between the Customer and Escape City.
The Customer can cancel an online Escape Rooms booking free of charge up to 48 hours before the booked date and up to 4 hours before the booked date against receipt of a voucher in the same amount as the paid service. In case of later cancellation or no-show, the Customer will owe the full price for the booked services and will not be entitled to any refund.
Any reimbursement of the price will be made in principle in the same way in which the payment was made.
3.2 Customized private or corporate events
In the case of customized private or corporate events in combination with the Escape Rooms, the Contract is concluded when the Customer accepts the offer made by Escape City verbally or in writing, or when the parties sign the Contract concerning the organization and execution of the event. The Customer undertakes to inform Escape City at least 7 days before the event of the definitive number of Participants on the basis of which the definitive invoice amount for the event will be calculated (number of Participants x price per Participant), unless the parties have agreed otherwise in an individual Contract.
After the conclusion of the Contract, the Customer may cancel a private or corporate event in writing up to 7 days before the event free of charge and against refund of any deposits or advances. In case of cancellation of the event less than 7 but more than 3 days before the event, the Customer owes Escape City for the resulting damage 50% of the agreed price for the event (confirmed number of Participants x price per Participant); in case of cancellation of the event less than 3 days before the event, the Customer owes Escape City for the resulting damage 100% of the agreed price for the event (confirmed number of Participants x price per Participant).
Any refund of deposits or advances shall be made in principle by the same method by which the payment was made.
3.3 Cancellation by Escape City
Escape City reserves the right to cancel accepted online bookings at any time. In this case, the Customer is entitled to a rebooking to another date or to another Escape Room, to receive a voucher in the amount of the paid price for the booked services or a refund of the price for the booked services.

4. Prices

For Escape Room bookings (<https://escapecity.ch/de/>) and voucher purchases (<https://escapecity.ch/de/gutscheine/>), the prices communicated on Escape City’s website at the time of booking or purchase will apply. Escape City reserves the right to correct errors in advertised and confirmed prices as errors become known. The prices published on the website refer to online payments and include applicable value added tax (VAT).

For customized private or corporate events in combination with the Escape Rooms, the prices according to the accepted offer or signed Contract between the parties apply. Unless otherwise agreed between the parties, all prices for customized private or corporate events in combination with the Escape Rooms are in Swiss francs (CHF) and exclusive of any applicable VAT.

5. Payment

When booking Escape Rooms as well as purchasing vouchers, payment of the purchase price is made online in advance upon conclusion of the Contract. Payment for the participation of additional Participants can also be made on site, whereby the maximum number of Participants per Escape Room may not be exceeded. If Escape Rooms are available, additional bookings can also be made on site.

In the case of customized private or corporate events in combination with the Escape Rooms, the Customer agrees to pay Escape City for the agreed services the remuneration according to the accepted offer or signed Contract. Unless otherwise agreed between the Customer and Escape City, the invoice is usually issued after the event has been completed. The payment deadline is 14 days after the invoice date.

In the event of non-payment, the Customer will automatically be in default after the expiry of the payment deadline without prior reminder and will owe Escape City default interest in the amount of 5%. Escape City reserves the right to claim damages.

6. Substitution / Involvement of third parties

Escape City provides the agreed services independently through its own personnel. However, Escape City is authorized to engage third parties as auxiliary persons (Hilfspersonen), in particular for the organization and execution of customized private or corporate events that are offered in addition to the Escape Rooms in Zurich, or to delegate the organization and execution entirely to third parties. When delegating services to third parties, Escape City is only liable for due diligence in the selection and instruction of the third party. The Customer agrees that Escape City does not have to disclose its existing agreements, orders, accounts, etc. with third parties.

7. Terms of use and participation

Customers and Participants before the age of 12 may only participate in the Escape Rooms with the consent of their parents or if accompanied by an adult, in which case the adult counts as a Participant.

Customers and Participants who are under the influence of alcohol or drugs may be denied access to the Escape Rooms. In this case, Escape City reserves the right to deny access to the Escape Rooms to the entire group, i.e., the Customer and the Participants. In the case of Customers or Participants who are under the influence of alcohol or drugs, Escape City has the right to cancel a booking in its entirety for the Customer and the Participants, without the Customer being entitled to a refund of the price. Furthermore, the legal regulations concerning the serving of alcohol to minors apply. Smoking as well as bringing and consuming own food and beverages are prohibited.

The Customer and the other Participants will be briefed in advance by Escape City staff 15 minutes before the start of the game about the game and safety regulations. Each Customer and additional Participants are required to arrive 15 minutes prior to the start of the game, to be present during the entire pre-game briefing, and to follow the instructions given by Escape City personnel. In the event of a late arrival of the Customer and/or the additional Participants, Escape City may reduce the booked game time for the Escape Room by the amount of the delay if this jeopardizes a subsequent booking. In the event of a delay of more than 15 minutes, Escape City has the right to cancel a booking entirely, without the Customer being entitled to a refund of the price.

The equipment, the Escape Rooms as well as the furniture and utensils in them must be treated with the utmost care and according to the instructions and returned properly. Any damage must be reported to Escape City immediately.

The making of film, sound and photo recordings of the Escape Rooms and game equipment, in particular the puzzles and routes, is prohibited, as is the copying of the puzzles and games. The game equipment, including all components of the premises and especially the solutions of the puzzles are protected works and are considered trade secrets of Escape City; their disclosure or publication is strictly prohibited.

Participation in the Escape Rooms is at the own risk of the Customer and its Participants. Persons suffering from claustrophobia, epilepsy, cardiovascular diseases or panic attacks are requested not to participate in the games. Such conditions must be discussed with Escape City in advance.

The Customer is fully liable for all damages to facilities and objects of the Escape Rooms caused by him and his Participants negligently or intentionally and he is obliged to compensate the damage caused by him or his Participants.

8. Warranty

All services provided by Escape City are performed with due care and to the best of its knowledge and belief. When involving third parties for the provision of its services, Escape City relies on reliable partners and selects them carefully. In relation to third parties, warranty claims exist only to the extent that Escape City itself can assert warranty claims against the third parties involved.

With respect to the Escape Rooms, Escape City warrants only that the Escape Rooms will conform to the specifications set forth on the website <https://escapecity.ch/de/> and will be in working order. If the Customer discovers a defect before or during the game in an Escape Room, he/she must notify Escape City immediately, otherwise he/she will lose any warranty claims. In the event of a defect, Escape City has the right to remedy the defect or, if the defect cannot be remedied within a reasonable period of time, to provide the Customer with another Escape Room or to refund the price for the service.

9. Liability

Escape City excludes any liability to the extent permitted by law and is liable for direct damages incurred by a Customer or his Participants in connection with the provision of the services only if such damages are proven to have been caused by gross negligence or intent on the part of Escape City. Claims for damages, regardless of their legal basis, are limited to the amount of the agreed or paid price. Escape City expressly excludes any further liability or obligation in connection with the provision of the services, in particular for indirect or consequential damages.

10. Intellectual property rights

All intellectual property, including but not limited to copyrights, trademarks, patents and ancillary copyrights in the products and services shall remain the exclusive property of Escape City during and after the termination of the services provided by Escape City.

Customers and their Participants are prohibited from any use, publication or making available of Escape City’s intellectual property, information, images, text, etc. to which Customer and their Participants gain access in connection with Escape City’s provision of the services, unless explicitly authorized by Escape City.

11. Privacy

The contractual relationship between the Customer and Escape City may lead to the collection and processing of personal data; the Customer is aware of this. Further details on data processing are published in Escape City’s privacy policy <[link]> applicable to the contractual relationship between the Customer and Escape City.

12. Changes to the GTC

These GTC may be amended by Escape City at any time. Between the Customer, his Participants and Escape City, the GTC in force at the time of the conclusion of the Contract between the Customer, his Participants and Escape City shall apply in each case.

13. Severability clause

Should any provision of the Contract or these GTC be or become invalid, this shall not affect the validity of the remainder of the Contract and the GTC. The invalid provision shall be replaced – with effect from the conclusion of the Contract – by a new provision which comes as close as possible to the invalid provision in its economic effect. The same shall apply to any loopholes in the Contract.

14. No assignment and no set-off

Except as expressly provided in the Contract or in these GTC, neither the Contract nor any rights or obligations hereunder may be assigned by the Customer without the prior written consent of Escape City.

Unless otherwise expressly provided in the Contract or in these GTC, the Customer waives his right to set off any claim against Escape City.

15. Formal requirements

Amendments or supplements to Contract concluded between the Customer and Escape City require, subject to Art. 14 of these GTC, must be made in writing in order to be valid. This also applies to any waiver of the requirement of the written form. E-mails are deemed equivalent to the written form insofar as they explicitly indicate the intention of both parties to amend previously made agreements.

16. Language

In the event of any discrepancies between the German and the English text of these GTC, the German text shall prevail.

17. Applicable law / place of jurisdiction

All contractual relationships between Escape City and its Customers as well as Participants are governed exclusively by Swiss substantive law, excluding the Swiss Federal Act on Private International Law (IPRG) of December 18, 1987 and the United Nations Convention on Contracts for the International Sale of Goods (SR 0.221.211.1).

Unless mandatory statutory provisions prevail, the courts at Escape City’s registered office shall have exclusive jurisdiction. Escape City is free to prosecute Customers and Participants also before the competent court of their domicile or any other competent court.

Effective, 15.6.2023

Escape City GmbH
Bernerstrasse Nord 208
8064 Zurich

+41 44 431 10 27

hello@escapecity.ch


VAT. No. CHE-302.447.359