General Terms and Conditions Escape City GmbH

1. Scope

These General Terms and Conditions (hereinafter “GTC”) govern the contractual relationships between Escape City GmbH (hereinafter “Escape City”) and its customers (hereinafter “Customer”) and their game participants (hereinafter “Participants”) and are an integral part of each individual contract between the Customer, his Participants and Escape City (hereinafter “Contract”). Individual contractual provisions remain reserved and take precedence over any contradictory provisions in these GTC.

2. Services

Escape City offers so-called Real Live Escape Rooms (“Escape Rooms”) in Zurich, in which the Customers and their Participants must solve various puzzles together within a certain time. In addition, Escape City offers the organization and implementation of customized private or corporate events in combination with the Escape Rooms. For more info, please visit <https://escapecity.ch/de/corporate-events/> or contact us. The exact scope of Escape City’s services is determined by the Contract between the Customer and Escape City.

3. Conclusion of Contract and cancellation of services

3.1 Online Escape Room Bookings3.1 Online Escape Room BookingsCustomers can book and pay for one or more Escape Rooms directly online via the Escape City’s website <https://escapecity.ch/de/>. With the online payment, the Contract regarding the booked Escape Room, the selected number of Participants as well as the intended game duration for the Escape Room is legally concluded between the Customer and Escape City.
The Customer can cancel an online Escape Rooms booking free of charge up to 48 hours before the booked date and up to 4 hours before the booked date against receipt of a voucher in the same amount as the paid service. In case of later cancellation or no-show, the Customer will owe the full price for the booked services and will not be entitled to any refund.
Any reimbursement of the price will be made in principle in the same way in which the payment was made.
3.2 Customized private or corporate events In the case of customized private or corporate events in combination with the Escape Rooms, the Contract is concluded when the Customer accepts the offer made by Escape City verbally or in writing, or when the parties sign the Contract concerning the organization and execution of the event. The Customer undertakes to inform Escape City at least 7 days before the event of the definitive number of Participants on the basis of which the definitive invoice amount for the event will be calculated (number of Participants x price per Participant), unless the parties have agreed otherwise in an individual Contract.
After the conclusion of the Contract, the Customer may cancel a private or corporate event in writing up to 7 days before the event free of charge and against refund of any deposits or advances. In case of cancellation of the event less than 7 but more than 3 days before the event, the Customer owes Escape City for the resulting damage 50% of the agreed price for the event (confirmed number of Participants x price per Participant); in case of cancellation of the event less than 3 days before the event, the Customer owes Escape City for the resulting damage 100% of the agreed price for the event (confirmed number of Participants x price per Participant).
Any refund of deposits or advances shall be made in principle by the same method by which the payment was made.
3.3 Cancellation by Escape CityEscape City reserves the right to cancel accepted online bookings at any time. In this case, the Customer is entitled to a rebooking to another date or to another Escape Room, to receive a voucher in the amount of the paid price for the booked services or a refund of the price for the booked services.

4. Prices

For Escape Room bookings (<https://escapecity.ch/de/>) and voucher purchases (<https://escapecity.ch/de/gutscheine/>), the prices communicated on Escape City’s website at the time of booking or purchase will apply. Escape City reserves the right to correct errors in advertised and confirmed prices as errors become known. The prices published on the website refer to online payments and include applicable value added tax (VAT).

For customized private or corporate events in combination with the Escape Rooms, the prices according to the accepted offer or signed Contract between the parties apply. Unless otherwise agreed between the parties, all prices for customized private or corporate events in combination with the Escape Rooms are in Swiss francs (CHF) and exclusive of any applicable VAT.

5. Payment

When booking Escape Rooms as well as purchasing vouchers, payment of the purchase price is made online in advance upon conclusion of the Contract. Payment for the participation of additional Participants can also be made on site, whereby the maximum number of Participants per Escape Room may not be exceeded. If Escape Rooms are available, additional bookings can also be made on site.

In the case of customized private or corporate events in combination with the Escape Rooms, the Customer agrees to pay Escape City for the agreed services the remuneration according to the accepted offer or signed Contract. Unless otherwise agreed between the Customer and Escape City, the invoice is usually issued after the event has been completed. The payment deadline is 14 days after the invoice date.

In the event of non-payment, the Customer will automatically be in default after the expiry of the payment deadline without prior reminder and will owe Escape City default interest in the amount of 5%. Escape City reserves the right to claim damages.

6. Substitution / Involvement of third parties

Escape City provides the agreed services independently through its own personnel. However, Escape City is authorized to engage third parties as auxiliary persons (Hilfspersonen), in particular for the organization and execution of customized private or corporate events that are offered in addition to the Escape Rooms in Zurich, or to delegate the organization and execution entirely to third parties. When delegating services to third parties, Escape City is only liable for due diligence in the selection and instruction of the third party. The Customer agrees that Escape City does not have to disclose its existing agreements, orders, accounts, etc. with third parties.

7. Terms of use and participation

Customers and Participants before the age of 12 may only participate in the Escape Rooms with the consent of their parents or if accompanied by an adult, in which case the adult counts as a Participant.

Customers and Participants who are under the influence of alcohol or drugs may be denied access to the Escape Rooms. In this case, Escape City reserves the right to deny access to the Escape Rooms to the entire group, i.e., the Customer and the Participants. In the case of Customers or Participants who are under the influence of alcohol or drugs, Escape City has the right to cancel a booking in its entirety for the Customer and the Participants, without the Customer being entitled to a refund of the price. Furthermore, the legal regulations concerning the serving of alcohol to minors apply. Smoking as well as bringing and consuming own food and beverages are prohibited.

The Customer and the other Participants will be briefed in advance by Escape City staff 15 minutes before the start of the game about the game and safety regulations. Each Customer and additional Participants are required to arrive 15 minutes prior to the start of the game, to be present during the entire pre-game briefing, and to follow the instructions given by Escape City personnel. In the event of a late arrival of the Customer and/or the additional Participants, Escape City may reduce the booked game time for the Escape Room by the amount of the delay if this jeopardizes a subsequent booking. In the event of a delay of more than 15 minutes, Escape City has the right to cancel a booking entirely, without the Customer being entitled to a refund of the price.

The equipment, the Escape Rooms as well as the furniture and utensils in them must be treated with the utmost care and according to the instructions and returned properly. Any damage must be reported to Escape City immediately.

The making of film, sound and photo recordings of the Escape Rooms and game equipment, in particular the puzzles and routes, is prohibited, as is the copying of the puzzles and games. The game equipment, including all components of the premises and especially the solutions of the puzzles are protected works and are considered trade secrets of Escape City; their disclosure or publication is strictly prohibited.

Participation in the Escape Rooms is at the own risk of the Customer and its Participants. Persons suffering from claustrophobia, epilepsy, cardiovascular diseases or panic attacks are requested not to participate in the games. Such conditions must be discussed with Escape City in advance.

The Customer is fully liable for all damages to facilities and objects of the Escape Rooms caused by him and his Participants negligently or intentionally and he is obliged to compensate the damage caused by him or his Participants.

8. Warranty

All services provided by Escape City are performed with due care and to the best of its knowledge and belief. When involving third parties for the provision of its services, Escape City relies on reliable partners and selects them carefully. In relation to third parties, warranty claims exist only to the extent that Escape City itself can assert warranty claims against the third parties involved.

With respect to the Escape Rooms, Escape City warrants only that the Escape Rooms will conform to the specifications set forth on the website <https://escapecity.ch/de/> and will be in working order. If the Customer discovers a defect before or during the game in an Escape Room, he/she must notify Escape City immediately, otherwise he/she will lose any warranty claims. In the event of a defect, Escape City has the right to remedy the defect or, if the defect cannot be remedied within a reasonable period of time, to provide the Customer with another Escape Room or to refund the price for the service.

9. Liability

Escape City excludes any liability to the extent permitted by law and is liable for direct damages incurred by a Customer or his Participants in connection with the provision of the services only if such damages are proven to have been caused by gross negligence or intent on the part of Escape City. Claims for damages, regardless of their legal basis, are limited to the amount of the agreed or paid price. Escape City expressly excludes any further liability or obligation in connection with the provision of the services, in particular for indirect or consequential damages.

10. Intellectual property rights

All intellectual property, including but not limited to copyrights, trademarks, patents and ancillary copyrights in the products and services shall remain the exclusive property of Escape City during and after the termination of the services provided by Escape City.

Customers and their Participants are prohibited from any use, publication or making available of Escape City’s intellectual property, information, images, text, etc. to which Customer and their Participants gain access in connection with Escape City’s provision of the services, unless explicitly authorized by Escape City.

11. Privacy

The contractual relationship between the Customer and Escape City may lead to the collection and processing of personal data; the Customer is aware of this. Further details on data processing are published in Escape City’s privacy policy <[link]> applicable to the contractual relationship between the Customer and Escape City.

12. Changes to the GTC

These GTC may be amended by Escape City at any time. Between the Customer, his Participants and Escape City, the GTC in force at the time of the conclusion of the Contract between the Customer, his Participants and Escape City shall apply in each case.

13. Severability clause

Should any provision of the Contract or these GTC be or become invalid, this shall not affect the validity of the remainder of the Contract and the GTC. The invalid provision shall be replaced – with effect from the conclusion of the Contract – by a new provision which comes as close as possible to the invalid provision in its economic effect. The same shall apply to any loopholes in the Contract.

14. No assignment and no set-off

Except as expressly provided in the Contract or in these GTC, neither the Contract nor any rights or obligations hereunder may be assigned by the Customer without the prior written consent of Escape City.

Unless otherwise expressly provided in the Contract or in these GTC, the Customer waives his right to set off any claim against Escape City.

15. Formal requirements

Amendments or supplements to Contract concluded between the Customer and Escape City require, subject to Art. 14 of these GTC, must be made in writing in order to be valid. This also applies to any waiver of the requirement of the written form. E-mails are deemed equivalent to the written form insofar as they explicitly indicate the intention of both parties to amend previously made agreements.

16. Language

In the event of any discrepancies between the German and the English text of these GTC, the German text shall prevail.

17. Applicable law / place of jurisdiction

All contractual relationships between Escape City and its Customers as well as Participants are governed exclusively by Swiss substantive law, excluding the Swiss Federal Act on Private International Law (IPRG) of December 18, 1987 and the United Nations Convention on Contracts for the International Sale of Goods (SR 0.221.211.1).

Unless mandatory statutory provisions prevail, the courts at Escape City’s registered office shall have exclusive jurisdiction. Escape City is free to prosecute Customers and Participants also before the competent court of their domicile or any other competent court.

Effective, 15.6.2023



Escape City GmbH
Bernerstrasse Nord 208
8064 Zurich



hello@escapecity.ch




VAT. No. CHE-302.447.359

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General Terms and Conditions Escape City GmbH
General Terms and Conditions Escape City GmbH
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General Terms and Conditions Escape City GmbH

1. Scope
These General Terms and Conditions (“GTC”) apply to the entire business operations of Escape City GmbH (hereinafter referred to as “Company”). The Company offers professional event organization services.

2. Conclusion of Contract
The contract is concluded when the customer accepts the Company’s offer regarding the purchase of products and/or services.

The contract is also concluded when the customer avails themselves of the services offered by the Company and/or orders or directly purchases products through the Company’s online shop.

3. Prices
Unless otherwise stated, all prices are in Swiss Francs (CHF) and exclude any applicable value-added tax (VAT).

The prices do not include any other applicable taxes, packaging, and shipping costs.

The Company reserves the right to change prices at any time. The prices valid at the time of contract conclusion on the website and according to the Company’s price list shall apply.

If a commission has been agreed upon, it becomes due upon the Company’s fulfillment of its obligations. Whether the end customer pays the customer has no influence on the creation and due date of the commission; what matters is the Company’s fulfillment of its obligations.

4. Payment
The Company generally offers customers the option to purchase products/services through its webshop.

Payment by invoice is possible in individual cases and by prior agreement.

If such an invoice is not paid within the specified payment period, the customer will receive a warning. If the customer fails to settle the invoice within the specified grace period, they will automatically be in default.

From the moment of default, the customer is liable for default interest at a rate of 5% (five percent).
Offsetting the invoiced amount against any customer claims against the Company is not permitted. The Company reserves the right to refuse delivery or provision of services in case of payment default.

5. Terms of Use and Participation
The games are only accessible to participants aged 10 and above, unless accompanied by an adult. (In case of doubt, the game master decides.)

The consumption of drugs and alcohol is strictly prohibited.

Persons suffering from claustrophobia, epilepsy, cardiovascular diseases, or panic attacks are kindly requested not to participate in the games.

Each participant is obliged to be present during the entire briefing before the game and to follow the instructions of the organizer. The equipment must be handled carefully and returned in proper condition.

Filming and photographing the puzzles and routes, as well as copying the puzzles and games, are prohibited.
Participation is at one’s own risk. Insurance is the responsibility of the participants or their legal guardians if they are minors. Participants are fully liable for any damage they cause to facilities and objects. In the event of negligently caused material damage by a player, they may be obliged to pay compensation.

By accepting these terms and conditions, the customer confirms that they meet the aforementioned requirements for purchasing the products and services offered by the Company.

6. Company’s Obligations

6.1. Delivery / Delivery Dates
Delivery will be made within 21 (twenty-one) working days from the date of order. If timely delivery is not possible, the Company will inform the customer within 5 (five) working days from the date of order and communicate the new delivery date.

Unless otherwise agreed, the registered office of the Company shall be the place of performance. The Company fulfills its obligations by handing over the ordered products to the agreed carrier. If no carrier is agreed upon, the Company is free to choose a carrier. The agreed delivery costs must not be increased by the choice of carrier.

6.2. Provision of Services
The services are based on the service description on the website. Special requests and additional agreements by the player are only valid if they have been confirmed in writing by the provider.

6.3. Assistants
The parties explicitly have the right to engage assistants to fulfill their contractual obligations. They must ensure that the engagement of assistants complies with all mandatory legal provisions and any applicable collective bargaining agreements.

7. Prohibition of Poaching and Hiring
Without the explicit written consent of the company, the customer may not poach or hire employees or other assistants of the company, either for their own account or on behalf of a third party. Even after termination of the contractual relationship, the customer is prohibited from employing or engaging employees or other assistants of the company in any way, directly or indirectly. This prohibition applies for a period of one year after the termination of the contractual relationship and is limited to the area of activity of the respective employee or assistant.

8. Cancellation of Appointments by the Customer “Group of 10 or more participants”
For scheduled appointments for groups (more than 10 participants), cancellation is free of charge up to 14 (fourteen) days before the appointment. In the case of a late or no-show cancellation, costs will be incurred.

8.1. Cancellation of Appointments by the Customer “for one person”
For scheduled appointments to provide the contracted service, cancellation is free of charge up to 48 (forty-eight) hours before the appointment. In the case of later cancellation or non-appearance, the full amount is due.

8.2. Participant Changes by the Customer
The company is aware that participant changes cannot be avoided. Therefore, the following restrictions apply:

For group bookings of up to 100 (one hundred) people, a maximum change in the number of participants of minus 10% (ten percent) is accepted. Anything above this minus 10% (ten percent) will be charged at 50% (fifty percent) of the arrangement to the customer.

For group bookings between 100 (one hundred) and 300 (three hundred) people, a maximum change in the number of participants of minus 20% (twenty percent) is accepted. Anything above this minus 20% (twenty percent) will be charged at 50% (fifty percent) of the arrangement to the customer.

Example: 40 people are registered
If up to 4 people do not come, there will be no additional costs.
If 6 people out of 40 do not come, 2 people will be charged at 50%.

8.3. Cancellation of Appointments by the Provider
The provider reserves the right to cancel accepted reservations at any time. In this case, the player has no claims against the provider. The paid price will be fully refunded.

8.4. Exchange (for products, vouchers)
Product exchanges are generally excluded.

9. Warranty
The company guarantees that the product complies with the product specifications as stated on the online shop. If the customer notices any deviations upon delivery/pickup, they must immediately notify the company, but no later than 5 days after delivery/pickup; otherwise, the product will be deemed approved.

The company guarantees the absence of defects in the product for a maximum duration of 12 (twelve) months.

Any defects must be promptly reported to the company. It is up to the company to decide whether the defective product will be repaired or replaced. Only if replacement or repair is not possible, the customer is entitled to a reduction or refund of the purchase price.

Claims for reimbursement of costs for repairs by third parties are excluded. During the repair period, the customer is not entitled to a replacement product. The warranty for the repaired element starts anew, while the original warranty period continues for the remaining elements of the product.

The company guarantees the provision of agreed services in a quality customary in the industry.

10. Liability
Liability for any indirect damages and consequential damages is fully excluded.

Liability for direct damages is limited to the selling price of the product/service. This limitation of liability does not apply to direct damages caused by gross negligence or intent.

The customer is obliged to immediately report any damages to the company. Any liability for auxiliary persons is fully excluded.

11. Intellectual Property Rights
All rights to the products, services, and any trademarks belong to the company or the company has the right to use them from the owner.

Neither these terms and conditions nor any related individual agreements imply the transfer of any intellectual property rights unless explicitly mentioned.

Furthermore, the customer is prohibited from reusing, publishing, or making available any information, images, texts, or other materials received in connection with these provisions, unless expressly authorized by the company.

If the customer uses content, texts, or visual materials in connection with the company that are protected by third-party rights, the customer must ensure that no third-party rights are violated.

The company explicitly reserves the right (and the customer explicitly agrees by signing these terms and conditions) to use the images taken by the company from the customer for advertising purposes. These images may be used by the company on social media channels, the website, and/or on the Google listing/TripAdvisor for self-promotion purposes.

12. Data Protection
The company may process and use the data collected during the conclusion of the contract to fulfill its obligations under the contract. The company takes the necessary measures to protect the data in accordance with legal requirements. The customer fully agrees to the storage and lawful use of their data by the company and is aware that the company is obliged and authorized, by order of courts or authorities, to disclose information to the customer or third parties. Unless expressly prohibited by the customer, the company may use the data for marketing purposes. The necessary data for performance may also be disclosed to commissioned service partners or other third parties.

Furthermore, the data protection provisions apply.

13. Amendments
These general terms and conditions may be amended by the company at any time. The new version will come into effect 30 (thirty) days after it is published on the website by the company. For customers, the version of the terms and conditions that is in effect at the time of contract conclusion generally applies, unless the customer has agreed to a newer version of the terms and conditions.

14. Priority
These terms and conditions take precedence over any older provisions and contracts. Only provisions from individual agreements that further specify these terms and conditions.

15. Severability Clause
If any provision of this contract or any attachment to this contract is or becomes invalid, the validity of the remaining provisions of the contract shall not be affected. The contracting parties shall replace the invalid provision with a valid provision that comes as close as possible to achieving the intended economic purpose of the invalid provision. The same applies to any contractual gaps that may arise.

16. Confidentiality
Both parties, as well as their agents, undertake to treat all information submitted or acquired in connection with the services as confidential. This obligation shall remain in force even after the termination of the contract. 1. Force Majeure

If the timely performance by the company, its suppliers, or third parties involved becomes impossible due to force majeure, such as natural disasters, earthquakes, volcanic eruptions, avalanches, storms, lightning, wars, riots, civil wars, revolutions, and uprisings, terrorism, viruses, sabotage, strikes, nuclear accidents or reactor damage, insolvency, or delayed delivery by a supplier, the company shall be relieved of the performance of the affected obligations for the duration of the force majeure and a reasonable period thereafter. If the force majeure lasts longer than 60 (sixty) days, the company may terminate the contract. The company shall fully refund any consideration already received from the customer.

Any further claims, in particular claims for damages arising from force majeure, are excluded.

17. Agents and Distributors
The customer acknowledges that any distributors or agents work independently and are therefore independent of the company. Any potential claims against distributors or agents must be directly asserted against them. The company shall not be liable for any breaches of contract by distributors or agents.

18. Applicable Law / Jurisdiction
These terms and conditions are governed by Swiss law. Unless mandatory legal provisions prevail, the court at the company’s registered office shall have jurisdiction. The company is free to file a lawsuit at the defendant’s place of business. The United Nations Convention on Contracts for the International Sale of Goods (SR 0.221.211.1) is explicitly excluded.

As of 01.02.2022