Privacy Policy Escape City GmbH

1. What is this privacy policy about?

Escape City GmbH (hereinafter also “we“, “us“) obtains and processes personal data relating to you or also other persons (so-called “third parties“). We use the term “data” here synonymously with “personal data”. Personal data means data relating to specific or identifiable persons (i.e., conclusions about their identity are possible on the basis of the data itself or with corresponding additional data). “Processing” means any handling of personal data, e.g., obtaining, storing, using, adapting, disclosing and deleting.

In this Privacy Policy, we describe what we do with your information when you use our website (hereinafter “Website“), obtain our services or products, otherwise interact with us under a contract, communicate with us or otherwise deal with us. Where appropriate, we will inform you of additional processing activities not mentioned in this privacy policy.

If you transmit or disclose data about other persons such as family members, work colleagues, etc., we assume that you are authorised to do so and that this data is correct. By submitting data about third parties, you confirm this. Please also ensure that these third parties are informed about this privacy policy.

This privacy policy is designed to meet the requirements of the EU General Data Protection Regulation (“GDPR“), the Swiss Data Protection Act (“DSG“) and the revised Swiss Data Protection Act (“revDSG“), which comes into force on 1 September 2023. However, whether and to what extent these laws are applicable depends on the individual case.

2. Who is responsible for processing your data?

Responsible for the data processing described in this privacy policy is:

Escape City GmbH
Bernerstrasse Nord 208
8064 Zurich

If you have any questions about this privacy policy or other data protection concerns and/or wish to exercise your rights under section 9, you can contact us at the addresses above.

3. What data do we process?

We process different categories of data about you. The main categories are as follows:

  • Technical data: When you use our website or other electronic offerings, we collect the IP address of your end device and other technical data (e.g., MAC address of the smartphone or computer, operating system used, host name of the accessing device, time of server request) to ensure the functionality and security of these offerings. This data also includes logs in which the use of our systems is recorded. We generally retain technical data for [6] months. In order to ensure the functionality of these offers, we may also assign an individual code to you or your end device (e.g., in the form of a cookie, see section 5). The technical data in itself does not allow any conclusions to be drawn about your identity. However, in the context of the processing of contracts, they can be linked with other data categories (and thus possibly with your person).
  • Communication data: If you are in contact with us via the contact form, email, telephone, letter or other means of communication, we collect the data exchanged between you and us, including your contact details and the marginal data of the communication. If we record or listen in on telephone conversations or video conferences, e.g., for training and quality assurance purposes, we will specifically draw your attention to this. Such recordings may only be made and used in accordance with our internal guidelines. You will be informed if and when such recordings take place, e.g., by a display during the video conference in question. If you do not wish to be recorded, please inform us or end your participation. If you simply do not want your image to be recorded, please turn off your camera. If we want or need to establish your identity, e.g., in the case of a request for information made by you, we collect data to identify you (e.g., a copy of an ID card). We usually keep this data for [12] months from the last exchange with you. This period may be longer where this is necessary for reasons of proof or to comply with legal or contractual requirements, or for technical reasons. Emails in personal mailboxes and written correspondence are generally kept for at least [10] years. Recordings of (video) conferences and chats are usually kept for [24] months.
  • Master data: We use the term master data to refer to the basic data that we need, in addition to the contractual data (see below), to process our contractual and other business relationships or for marketing and advertising purposes, such as name, contact details and information e.g., about your role and function, your bank account(s), your date of birth and customer history. We process your master data if you are a customer or other business contact or are working for one (e.g. as a contact person of the business partner), or because we want to address you for our own purposes or the purposes of a contractual partner (e.g. as part of marketing and advertising, with invitations to events, vouchers, newsletters etc.). We receive master data from yourself (e.g., in the context of a request for a quote or the processing of a contractual or other business relationship) or from third parties, such as our contractual partners, and from publicly accessible sources, such as public registers or the Internet (websites, social media, etc.). We may also process information about third parties as part of master data. We generally keep this data for [10] years from the last exchange with you, but at least from the end of the contract. This period may be longer if this is necessary for reasons of proof or to comply with legal or contractual requirements or for technical reasons. For pure marketing and advertising contacts, the period is usually much shorter, usually no more than [2] years since the last contact.
  • Contract data: This is data that arises in connection with the conclusion or processing of a contract, e.g., information about contracts and the services to be provided or provided, as well as data from the run-up to the conclusion of a contract and the information required or used for processing and information about reactions (e.g., complaints or information about satisfaction, etc.). We generally collect this data from you, from contractual partners and from third parties involved in the processing of the contract, but also from third party sources (e.g., providers of creditworthiness data) and from publicly accessible sources. We generally keep this data for [10] years from the last contractual activity, but at least from the end of the contract. This period may be longer insofar as this is necessary for reasons of evidence or to comply with legal or contractual requirements or for technical reasons.
  • Behavioural and preference data: Depending on our relationship with you, we try to get to know you and better tailor our products, services and offers to you. To do this, we collect and use data about your behaviour (e.g., whether and when you opened an email or location data when you use our website) and preferences. We do this by evaluating information about your behaviour in our area, and we may also supplement this information with information from third parties, including publicly available sources. Based on this, we can calculate, for example, the probability that you will use certain services or behave in a certain way. Some of the data processed for this purpose is already known to us (e.g., when you use our services), or we obtain this data by recording your behaviour (e.g., how you navigate on our website). We anonymise or delete this data when it is no longer meaningful for the purposes pursued, which may be between [2-3] weeks and [24] months (for product and service preferences) depending on the nature of the data. This period may be longer where necessary for evidential purposes or to comply with legal or contractual requirements, or for technical reasons. We describe how tracking works on our website in section 5.
4. For what purpose and on what legal basis do we process your data?

First and foremost, we process your data in connection with the provision of our services, communication with you and the conclusion, administration and processing of contractual relationships with our customers and other business partners as well as the operation of our website. We then process your data for marketing purposes and to maintain relationships, e.g., to send our customers and other contractual partners personalised advertising about our products and services. This may take the form of newsletters and other regular contacts (electronically, by post, by telephone), via other channels for which we have contact information from you, but also as part of individual marketing campaigns (e.g., events, competitions etc.) and may also include free benefits (e.g., invitations, vouchers etc.). You can refuse such contacts at any time (see at the end of this section 4) or refuse or revoke your consent to be contacted for advertising purposes.

We may also process your data for other purposes insofar as this is permitted by law and we have a legitimate interest in the corresponding data processing (e.g., market and opinion research, offering and further developing our services, guaranteeing our operation [in particular of the IT and our website] and asserting legal claims).

With your data (see section 3) we may automatically assess certain of your personal attributes for the purposes set out in this section 4 (“profiling”), if we want to determine preference data, but also to determine abuse and security risks, to carry out statistical evaluations or for operational planning purposes. For the same purposes, we can also create profiles, i.e., we can combine behavioural and preference data, but also master and contract data and technical data assigned to you, in order to better understand you as a person with your different interests and other characteristics.

In both cases, we pay attention to the proportionality and reliability of the results and take measures against misuse of these profiles or profiling. If these can have legal effects or significant disadvantages for you, we generally provide for a manual review.

Insofar as you have given us consent to process your data for certain purposes (e.g., registration to receive newsletters or consent to other regular contacts; consent to automated data processing, where applicable), we process your data within the scope of and based on this consent, insofar as we have no other legal basis and we require such a basis. Consent given can be revoked at any time, but this has no effect on data processing that has already taken place (see also point 9).

5. How do we use cookies and other technologies in connection with the use of our website?

On our website, we use cookies and similar techniques to identify your browser or device. Cookies are individual codes (e.g., a serial number) which our server or a server of our service providers or advertising contractors transmits to your system when you connect to our website and which your system (browser, mobile) accepts and stores until the programmed expiry time. With each subsequent access, your system transmits these codes to our server or the server of the third party. In this way, you are recognised even if your identity is unknown.

We use cookies so that we can distinguish access by you (via your system) from access by other users, so that we can ensure the functionality of the website and make the user experience more efficient.

You can deactivate cookies completely or partially at any time in the settings of your browser. If cookies are deactivated, you may no longer be able to use all the functions of our website.

In accordance with the law, we may store cookies on your device if they are absolutely necessary for the operation of our website. We need your permission to store all other types of cookies if you access our website from outside Switzerland. You can program your browser to block or deceive certain cookies or alternative techniques, or to delete existing cookies. You can also enhance your browser with software that blocks tracking by certain third parties. You can find more information about this on the help pages of your browser (usually under the keyword “data protection”) or on the websites of the third parties that we list below. Visitors who access our website from outside Switzerland can change or revoke their consent to cookies at any time on our website or in their browser settings.

A distinction is made between the following cookies (techniques with comparable functions such as fingerprinting are included here):

  • Necessary cookies: Some cookies are necessary for the website to function as such or for certain functions. For example, they ensure that you can switch between pages without losing information entered in a form. They also ensure that you remain logged in. These cookies are only temporary (“session cookies”). If you block them, the website may not work. Other cookies are necessary so that the server can save decisions or entries made by you beyond one session (i.e., one visit to the website) if you use this function (e.g., language selected, consent given, the function for automatic login etc.). These cookies have an expiry date of up to [24]
  • Statistics cookies: Statistics cookies help website owners understand how visitors interact with websites by collecting and reporting information anonymously.

We sometimes use Google Analytics or similar services on our websites. This is a service provided by third parties that may be located in any country in the world (in the case of Google Analytics, it is Google Ireland [based in Ireland], Google Ireland relies on Google LLC [based in the USA] as an order processor [both “Google”],, with which we can measure and evaluate the use of the website (not on a personal basis). Permanent cookies set by the service provider are also used for this purpose. We have configured the service so that the IP addresses of visitors are shortened by Google in Europe before being forwarded to the USA and thus cannot be traced. We have switched off the “Data sharing” and “Signals” settings. Although we can assume that the information we share with Google is not personal data for Google, it is possible that Google can draw conclusions about the identity of visitors from this data for its own purposes, create personal profiles and link this data to the Google accounts of these individuals. If you have registered with the service provider yourself, the service provider also knows you. The processing of your personal data by the service provider then takes place under the responsibility of the service provider in accordance with its data protection regulations. The service provider only informs us how our respective website is used (no information about you personally).

We then use cookies and other tracking technologies in our marketing communications (e.g., marketing emails) that allow us to assess whether marketing emails have been opened, replied to or forwarded and links followed, etc. We also use Facebook, Instagram and Tripadvisor plugins on our website. When you interact with these platforms, the relevant information is forwarded and your visit is recognised by Facebook, Instagram or Tripadvisor.

  • Marketing cookies: We have an interest in targeting advertising, i.e., displaying it as far as possible only to the people we want to address. For this purpose, we may – if you consent – also use cookies that can be used to record the content accessed or contracts concluded. This enables us to display advertising that we can assume will interest you, on our website, but also on other websites that display advertising from us. These cookies have an expiry period of between a few days and [12] months depending on the situation. If you consent to the use of these cookies, you will be shown appropriate advertising. If you do not consent to these cookies, you will not see less advertising, but simply any other advertising.
6. Who do we disclose your data to?

In the course of our business activities and the processing of data in accordance with this privacy policy, we may – to the extent permitted by law and necessary – disclose data to trusted third parties (hereinafter “<strong>Third Party Recipients</strong>”) who process your data for us. In particular, these may be service partners of ours (e.g., IT service providers, third parties involved in the implementation or organisation of events, providers of support services).

The third-party recipients may be located in Switzerland or abroad. If the country in question does not offer adequate legal data protection, we ensure an adequate level of protection as provided for by law by using appropriate contracts (namely on the basis of the so-called standard contractual clauses of the European Commission) or so-called Binding Corporate Rules or rely on an exception provision. An exception may apply in particular in the case of legal proceedings abroad, but also in cases of overriding public interests or if the performance of a contract requires such disclosure, if you have consented or if it is a matter of data that you have made generally accessible and you have not objected to its processing.

7. How long do we process your data?

We process your data for as long as our processing purposes, the statutory retention periods and our legitimate interests in processing for documentation and evidence purposes require or storage is technically necessary. Further information on the respective storage and processing periods can be found for the individual data categories in section 3 and for the cookie categories in section 5. If there are no legal or contractual obligations to the contrary, we delete or anonymise your data after the storage or processing period has expired as part of our normal processes.

8. How do we protect your data?

We take appropriate technical and organisational security measures to maintain the confidentiality, integrity and availability of your data, to protect it against unauthorised or unlawful processing and to protect against the risks of loss, accidental alteration, unauthorised disclosure or access.

9. What are your rights?

Within the framework of the data protection law applicable to you and insofar as provided therein, you have the right to information, correction, deletion, the right to restrict data processing and otherwise to object to our data processing as well as to the surrender of certain data for the purpose of transfer to another body (so-called data portability). You also have the right to revoke your consent, insofar as our processing is based on your consent (see in particular section 4). However, when exercising your rights, please note that we reserve the right to assert the restrictions provided for by law, for example if we are obliged to retain or process certain data, have an overriding interest in doing so (insofar as we are entitled to rely on this) or require it for the assertion of claims. If you incur any costs, we will inform you in advance. Please note that the exercise of these rights may conflict with contractual agreements and may have consequences such as early termination of the contract or costs. We will inform you in advance if this is not already contractually regulated.

The exercise of such rights usually requires that you clearly prove your identity (e.g., by a copy of your ID card where your identity is otherwise not clear or cannot be verified). To exercise your rights, you can contact us at the address set forth in section 2.

In addition, every data subject has the right to enforce his or her claims in court or to lodge a complaint with the competent data protection authority. The competent data protection authority in Switzerland is the Federal Data Protection and Information Commissioner (

10. Can this privacy policy be amended?

This privacy policy does not form part of any contract with you. We may amend this privacy policy at any time. The version published on this website is the current version.

Last updated: 14.6.2023

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Privacy Policy Escape City GmbH
Privacy Policy Escape City GmbH
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General Terms and Conditions Escape City GmbH

1. Scope
These General Terms and Conditions (“GTC”) apply to the entire business operations of Escape City GmbH (hereinafter referred to as “Company”). The Company offers professional event organization services.

2. Conclusion of Contract
The contract is concluded when the customer accepts the Company’s offer regarding the purchase of products and/or services.

The contract is also concluded when the customer avails themselves of the services offered by the Company and/or orders or directly purchases products through the Company’s online shop.

3. Prices
Unless otherwise stated, all prices are in Swiss Francs (CHF) and exclude any applicable value-added tax (VAT).

The prices do not include any other applicable taxes, packaging, and shipping costs.

The Company reserves the right to change prices at any time. The prices valid at the time of contract conclusion on the website and according to the Company’s price list shall apply.

If a commission has been agreed upon, it becomes due upon the Company’s fulfillment of its obligations. Whether the end customer pays the customer has no influence on the creation and due date of the commission; what matters is the Company’s fulfillment of its obligations.

4. Payment
The Company generally offers customers the option to purchase products/services through its webshop.

Payment by invoice is possible in individual cases and by prior agreement.

If such an invoice is not paid within the specified payment period, the customer will receive a warning. If the customer fails to settle the invoice within the specified grace period, they will automatically be in default.

From the moment of default, the customer is liable for default interest at a rate of 5% (five percent).
Offsetting the invoiced amount against any customer claims against the Company is not permitted. The Company reserves the right to refuse delivery or provision of services in case of payment default.

5. Terms of Use and Participation
The games are only accessible to participants aged 10 and above, unless accompanied by an adult. (In case of doubt, the game master decides.)

The consumption of drugs and alcohol is strictly prohibited.

Persons suffering from claustrophobia, epilepsy, cardiovascular diseases, or panic attacks are kindly requested not to participate in the games.

Each participant is obliged to be present during the entire briefing before the game and to follow the instructions of the organizer. The equipment must be handled carefully and returned in proper condition.

Filming and photographing the puzzles and routes, as well as copying the puzzles and games, are prohibited.
Participation is at one’s own risk. Insurance is the responsibility of the participants or their legal guardians if they are minors. Participants are fully liable for any damage they cause to facilities and objects. In the event of negligently caused material damage by a player, they may be obliged to pay compensation.

By accepting these terms and conditions, the customer confirms that they meet the aforementioned requirements for purchasing the products and services offered by the Company.

6. Company’s Obligations

6.1. Delivery / Delivery Dates
Delivery will be made within 21 (twenty-one) working days from the date of order. If timely delivery is not possible, the Company will inform the customer within 5 (five) working days from the date of order and communicate the new delivery date.

Unless otherwise agreed, the registered office of the Company shall be the place of performance. The Company fulfills its obligations by handing over the ordered products to the agreed carrier. If no carrier is agreed upon, the Company is free to choose a carrier. The agreed delivery costs must not be increased by the choice of carrier.

6.2. Provision of Services
The services are based on the service description on the website. Special requests and additional agreements by the player are only valid if they have been confirmed in writing by the provider.

6.3. Assistants
The parties explicitly have the right to engage assistants to fulfill their contractual obligations. They must ensure that the engagement of assistants complies with all mandatory legal provisions and any applicable collective bargaining agreements.

7. Prohibition of Poaching and Hiring
Without the explicit written consent of the company, the customer may not poach or hire employees or other assistants of the company, either for their own account or on behalf of a third party. Even after termination of the contractual relationship, the customer is prohibited from employing or engaging employees or other assistants of the company in any way, directly or indirectly. This prohibition applies for a period of one year after the termination of the contractual relationship and is limited to the area of activity of the respective employee or assistant.

8. Cancellation of Appointments by the Customer “Group of 10 or more participants”
For scheduled appointments for groups (more than 10 participants), cancellation is free of charge up to 14 (fourteen) days before the appointment. In the case of a late or no-show cancellation, costs will be incurred.

8.1. Cancellation of Appointments by the Customer “for one person”
For scheduled appointments to provide the contracted service, cancellation is free of charge up to 48 (forty-eight) hours before the appointment. In the case of later cancellation or non-appearance, the full amount is due.

8.2. Participant Changes by the Customer
The company is aware that participant changes cannot be avoided. Therefore, the following restrictions apply:

For group bookings of up to 100 (one hundred) people, a maximum change in the number of participants of minus 10% (ten percent) is accepted. Anything above this minus 10% (ten percent) will be charged at 50% (fifty percent) of the arrangement to the customer.

For group bookings between 100 (one hundred) and 300 (three hundred) people, a maximum change in the number of participants of minus 20% (twenty percent) is accepted. Anything above this minus 20% (twenty percent) will be charged at 50% (fifty percent) of the arrangement to the customer.

Example: 40 people are registered
If up to 4 people do not come, there will be no additional costs.
If 6 people out of 40 do not come, 2 people will be charged at 50%.

8.3. Cancellation of Appointments by the Provider
The provider reserves the right to cancel accepted reservations at any time. In this case, the player has no claims against the provider. The paid price will be fully refunded.

8.4. Exchange (for products, vouchers)
Product exchanges are generally excluded.

9. Warranty
The company guarantees that the product complies with the product specifications as stated on the online shop. If the customer notices any deviations upon delivery/pickup, they must immediately notify the company, but no later than 5 days after delivery/pickup; otherwise, the product will be deemed approved.

The company guarantees the absence of defects in the product for a maximum duration of 12 (twelve) months.

Any defects must be promptly reported to the company. It is up to the company to decide whether the defective product will be repaired or replaced. Only if replacement or repair is not possible, the customer is entitled to a reduction or refund of the purchase price.

Claims for reimbursement of costs for repairs by third parties are excluded. During the repair period, the customer is not entitled to a replacement product. The warranty for the repaired element starts anew, while the original warranty period continues for the remaining elements of the product.

The company guarantees the provision of agreed services in a quality customary in the industry.

10. Liability
Liability for any indirect damages and consequential damages is fully excluded.

Liability for direct damages is limited to the selling price of the product/service. This limitation of liability does not apply to direct damages caused by gross negligence or intent.

The customer is obliged to immediately report any damages to the company. Any liability for auxiliary persons is fully excluded.

11. Intellectual Property Rights
All rights to the products, services, and any trademarks belong to the company or the company has the right to use them from the owner.

Neither these terms and conditions nor any related individual agreements imply the transfer of any intellectual property rights unless explicitly mentioned.

Furthermore, the customer is prohibited from reusing, publishing, or making available any information, images, texts, or other materials received in connection with these provisions, unless expressly authorized by the company.

If the customer uses content, texts, or visual materials in connection with the company that are protected by third-party rights, the customer must ensure that no third-party rights are violated.

The company explicitly reserves the right (and the customer explicitly agrees by signing these terms and conditions) to use the images taken by the company from the customer for advertising purposes. These images may be used by the company on social media channels, the website, and/or on the Google listing/TripAdvisor for self-promotion purposes.

12. Data Protection
The company may process and use the data collected during the conclusion of the contract to fulfill its obligations under the contract. The company takes the necessary measures to protect the data in accordance with legal requirements. The customer fully agrees to the storage and lawful use of their data by the company and is aware that the company is obliged and authorized, by order of courts or authorities, to disclose information to the customer or third parties. Unless expressly prohibited by the customer, the company may use the data for marketing purposes. The necessary data for performance may also be disclosed to commissioned service partners or other third parties.

Furthermore, the data protection provisions apply.

13. Amendments
These general terms and conditions may be amended by the company at any time. The new version will come into effect 30 (thirty) days after it is published on the website by the company. For customers, the version of the terms and conditions that is in effect at the time of contract conclusion generally applies, unless the customer has agreed to a newer version of the terms and conditions.

14. Priority
These terms and conditions take precedence over any older provisions and contracts. Only provisions from individual agreements that further specify these terms and conditions.

15. Severability Clause
If any provision of this contract or any attachment to this contract is or becomes invalid, the validity of the remaining provisions of the contract shall not be affected. The contracting parties shall replace the invalid provision with a valid provision that comes as close as possible to achieving the intended economic purpose of the invalid provision. The same applies to any contractual gaps that may arise.

16. Confidentiality
Both parties, as well as their agents, undertake to treat all information submitted or acquired in connection with the services as confidential. This obligation shall remain in force even after the termination of the contract. 1. Force Majeure

If the timely performance by the company, its suppliers, or third parties involved becomes impossible due to force majeure, such as natural disasters, earthquakes, volcanic eruptions, avalanches, storms, lightning, wars, riots, civil wars, revolutions, and uprisings, terrorism, viruses, sabotage, strikes, nuclear accidents or reactor damage, insolvency, or delayed delivery by a supplier, the company shall be relieved of the performance of the affected obligations for the duration of the force majeure and a reasonable period thereafter. If the force majeure lasts longer than 60 (sixty) days, the company may terminate the contract. The company shall fully refund any consideration already received from the customer.

Any further claims, in particular claims for damages arising from force majeure, are excluded.

17. Agents and Distributors
The customer acknowledges that any distributors or agents work independently and are therefore independent of the company. Any potential claims against distributors or agents must be directly asserted against them. The company shall not be liable for any breaches of contract by distributors or agents.

18. Applicable Law / Jurisdiction
These terms and conditions are governed by Swiss law. Unless mandatory legal provisions prevail, the court at the company’s registered office shall have jurisdiction. The company is free to file a lawsuit at the defendant’s place of business. The United Nations Convention on Contracts for the International Sale of Goods (SR is explicitly excluded.

As of 01.02.2022